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FAQ


DO YOU OFFER ANY WARRANTIES? 

  YES, 1 YEAR WARRANTIES ARE INCLUDED AS WELL AS LONGER ONES THAT ARE ALSO AVAILABLE FOR PURCHASE. PLEASE CONTACT OUR SALES DEPARTMENT SALES@EXCO.COM TO INQUIRE.
 

 

WHAT IS THE TURN A ROUND?

TURN-AROUND-TIME IS 2-4 WEEKS DEPENDING ON FACTORY REPLACEMNT PARTS AND AVALIABLITY.

 

 

PAYMENT TERMS?

PERSONAL AND BUSINESS CHECKS ARE ACCEPTED, PLEASE CONTACT OUR SALES TEAM FOR CONFIRMATION.
 

 

RETURN POLICIES? 
ANY DISCREPANCIES MUST BE CLAIMED WITH 5 WORKING BUSINESS DAYS. ALL RETURNS ARE SUBJECT TO INSCPECTION AND 50% RE-STOCKING FEE. EXCO INDUSTRIAL IS NOT RESPONSIBLE FOR ANY REPAIRS IN OUR POSESSION OVER 90 DAYS WITHOUT CCONTACT FROM CUSTOMER.
 

 

IS WARRANTY INCLUDED FOR BOTH NEW AND RECERTIFIED ITEMS?  
 YES, 1 YEAR ARE BOTH AVALIABLE.
 

 

I NEED MY ITEM FAST; CAN YOU DELIVER IT ON TIME?     
MOST IN-STOCK ITEMS CAN BE DELIVERED AS QUICKLY AS THE NEXT BUSINESS DAY. YOU CAN CHOOSE FROM OUR EXPEDITED SHIPPING OPTIONS AT CHECK OUT.  IF IN THE UNLIKELY EVENT WE ARE UNABLE TO DELIVER BY YOUR REQUEST DATE, WE WILL CONTACT YOU RIGHT AWAY WITH A SOLUTION.

 

 

DIFFERENCE BETWEEN NEW AND RECERTIFIED? 
ANY ITEMS LISTED AS "NEW" HAVE NOT BEEN ENERGIZED AND ARE GENERALLY BRAND NEW IN THE MANUFACTURING BOXES. THE ITEMS LISTED AS "RECERTIFIED" HAVE BEEN THOROUGHLY CLEANED, TESTED, AND REPLACED TO OUR EXACT STANDARDS BY OUR ENGINEERS.